Returns & Exchanges
At Lattafa Pakistan, we strive to ensure your fragrance experience is perfect; however, if you are not satisfied, we offer a hassle-free 7-day return policy for unopened and undamaged products. To maintain hygiene standards in the beauty industry, only items with original seals intact are eligible for a refund or exchange.
Initiate a Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the sealed product.
Quality Inspection
Once your request is approved, our team will review the provided details to ensure the perfume bottle and packaging remain in their original, sellable condition.
Courier Pickup
We will arrange a reverse pickup from your address or provide instructions for you to ship the item back to our central warehouse in Karachi.
Refund or Exchange
After receiving and verifying the returned item, we will process your exchange or issue a refund to your original payment method or bank account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing